If you think your employees are “your biggest assets,” you’ve got it wrong. Employees cannot be sold, traded, or put in the plus column on your balance sheet. What your employees are are your biggest investors. Every day, they invest … [Read more...]
I didn’t create my business in order to provide you with a job…
June 17, 2013 By Leave a Comment
That was not my motivation when I did it. So if you come to me looking for work, you must understand what we are here to do and, more vital, you must want to be part of making it happen. If you don't embrace our larger purpose, a job here just won't … [Read more...]
Hiring for Safety
June 14, 2013 By Leave a Comment
1. If you hire people who want to work safely, you can always teach them how to work safely. 2. If you hire people who know how to work safely, but don’t really care about safety, then you will never get them to … [Read more...]
Let’s focus on the positive…
June 12, 2013 By Leave a Comment
What would happen if, instead of trying to stem turnover, we focused on retention? Instead of trying to fix disengagement, we build engagement? Instead of trying to force people to learn something, we hired people who want to learn? What if, instead … [Read more...]
Some Interesting Workforce Demographics
June 10, 2013 By Leave a Comment
[Excerpted with permission from www.wheniwork.com] 1. 59.1% of the U.S. workforce is made up of hourly employees (approximately 74 million people) 2. Replacing an hourly worker can cost upwards of 30% of that employee’s annual wage 3. 91% … [Read more...]
Words of Wisdom
June 7, 2013 By Leave a Comment
“The best way to succeed in life is to act on the advice we give to others.” - Author Unknown (Could you use a good chuckle? Take a look at part of Mel’s fun, pre-presentation slide show.) … [Read more...]
Excuses Not Accepted…
June 5, 2013 By Leave a Comment
Excuses can seem like perfectly plausible reasons for not doing something you said you’d do, but, over time, if no one calls you on them, they can be habit-forming. And accepting excuses from employees is a surefire way to encourage repetition … [Read more...]
About Interviews…
June 3, 2013 By Leave a Comment
The initial goal of your hiring interviews is not to decide whether you like the candidate or even whether the person fits into the organization. It is to determine whether the applicant is capable of handling the key tasks that are required to … [Read more...]
Words of Wisdom
May 31, 2013 By Leave a Comment
"Until you value yourself, you won't value your time. Until you value your time, you won't do anything with it." - M. Scott Peck (To read an excerpt from Mel’s “classic,” Hire Tough, Manage Easy, click here.) … [Read more...]
Looking for People-Pleasers?
May 29, 2013 By Leave a Comment
When looking for customer service reps and/or employees who have to interact with lots of folks, look for people who get real joy out of helping others. During interviews, ask: “What charges or keeps you batteries charged? What drains your … [Read more...]
Connect with Us!