Because corporate empowers their frontline workers to make their own decisions, most stores stayed open and just gave their coffee drinks away for free and reaped not only increased customer loyalty, but positive national business news headlines as well.
What would happen if your POS system tanked? What if a water main broke? Are your people authorized to make decisions when the unexpected happens? Do you have an emergency procedures plan and has everyone been trained in it and taken a refresher course at least once a year?