Categories:
Why You Want to Train People for Your Job It will make your job easier. It will encourage/motivate your people. It will ensure you a “worry free” vacation because you know you department will be in good hands […]
Categories:
“Just get ‘er done,” may have its place, but it’s not during training. When you train for speed (whether it’s waiting tables or making sales calls), you hinder understanding and quality. Always train for process (not only the […]
Categories:
If your organization is like most, you probably put your most senior, experienced people in charge of training all newbies. And this is probably just fine, but only if you are getting the results you want. If not, […]
Categories:
One of the fastest growing classes of lawsuits in America today are those related to employment law. Within this category, the two fastest growing types are negligent hiring (the employer failed to meet the due diligence requirements and the […]
Categories:
They’ll help you get what you want. That’s why you should train them so well that they can get a better job elsewhere. Really. I’ve heard too many managers and supervisors say: “Why train them when they’ll just […]
Categories:
I have referenced W. Edwards Deming and his two most famous quotes before: “The system always gives you 100% of what the system is designed to give you.” “Ninety-four percent of failures are due to systems, not people.” […]
Categories:
“Just get ‘er done,” may have its place, but it’s not during training. When you train for speed (whether it’s waiting tables or making sales calls), you hinder understanding and quality. Always train for process (not only the […]
Categories:
The title of this post might sound like strange advice, but it comes from one of the best loss-prevention specialists I ever worked with. I thought he was crazy too, but then he said: “If you don’t teach them […]
Categories:
The Restaurant Doctor,” Bill Marvin, suggests we explore the reasons we may think we need to fire someone because, in many cases, we could get to the root of the problem and correct it instead. I found the […]
Categories:
A while ago, I took my wife to a national restaurant chain for dinner because I would be speaking at their annual meeting in a couple of months. While the food was good and the service was great, […]