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A while ago, I took my wife to a national restaurant chain for dinner because I would be speaking at their annual meeting in a couple of months. While the food was good and the service was great, […]
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When a new hire turns out to be an unsuitable match to the job, it’s often because the hiring manager did not have a clear idea of what it would really take to successfully fill the position. While […]
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I just read an article about a car lube center that used a stamp program to encourage repeat business. At first, they gave all new customers a card with eight places to put a stamp for each service […]
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Do you make it a practice to share financial information with your employees? Not that you need to copy them on your Profit and Loss statements, but if you don’t share some details, especially your actual profit margins, […]
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According to Indeed.com, 65% of their clients who find work are back looking at online job boards within 90 days. This can only be because either: They quickly became completely disenchanted with their new employer or, […]
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Whenever you think you need to replace someone or add to staff, ask yourself these questions first: Why are we even doing this job? Could we outsource it or eliminate it all together? Could we do this job differently […]
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If you don’t think it’s important for you to favorably impress job applicants and make sure they have a positive experience — whether you hire them or not — think again. In 2014, there were 6.2 unemployed people […]
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“A great deal of talent is lost to the world for want of a little courage.” ~Sydney Smith A courageous boss tells his people: Where they stand, What they’re doing right AND what they’re doing wrong and how […]
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While this is not an endorsement for the Indeed job board, they just issued a set of guidelines I encourage everyone to use when posting your firm’s job openings. “Indeed is the #1 job site in the world […]
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Thinking you can cut costs and/or services to increase or maintain profitability is a common, but mistaken strategy. Yes, there probably is fat that can be trimmed and we need to look at every line item expense, but […]