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I’ve been using this Sam Walton quote in my presentations for years: “The most important decision a manager makes every day is who is allowed in the doors to help take care of the customers.” It has occurred to me […]
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As I write this, it is 2:00 p.m. and I am sitting in the now closed section of a steakhouse restaurant eating a late lunch. And, right up my alley, I just got to watch the manager conduct an […]
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In addition to our regular blog posts, we are adding a new feature on Wednesdays called “Just Questions; No Answers.” Our aim is to bring your attention to some of the important things that, in the busy course […]