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It is difficult to gain the trust and loyalty of both customers and employees and this is why the best way to build your business is to deliver those things that are perceived as being scarce. Whatever is […]
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What is the biggest thing standing in the way of your own self-development?
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(Based on a recent article written by Pat DiDomenico for Business Management Daily.) Put your players in the right positions, but don’t be afraid to shift them around. Play to your employees’ strengths, but recognize that shaking up […]
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This is a question I’m always asked during the programs I do. I was asked again just yesterday so, it’s clear to me, the answer is worth repeating here… The interview should last until you are 95% – 100% sure […]
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Have someone else sit in on the interview as an observer because that person will be able to do a better job of listening and noticing body language and then be able to give you an invaluable second […]
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What one word would you like people to use to describe you and why?
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Do you dread the thought of dealing with an employee’s unsatisfactory performance? If so, I think you may be surprised to find that, when you stop procrastinating and actually work with the person to help them improve […]
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Although they are often used interchangeably, there is an important difference between responsibility and accountability. Responsibility is something you are given or that you assume. For example, while your employment makes you responsible for getting your job done, parents […]
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I recently read an article entitled: “85% Believe an Insightful Interview Question Is More Important Than the Application or Resume.” Sounds reasonable enough on the surface, but the suggested interview questions that followed were so commonplace that any prepared […]
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Do you know what you’ll say when one of your STAR* employees asks for a raise or are you going to be blindsided? Will you be able to grant their request or at least be able to tell […]