Categories:
Most of the time, it’s better to ask “What happened?” rather than “Why?” That’s because “why” places blame. So, the next time you’re trying to figure out what went wrong so it doesn’t happen again, instead of asking: […]
Categories:
To get a good read on a job applicant’s attitude toward taking responsibility, ask: “What do you think accounts for your success so far?” After the person answers, ask the more important, follow up question: “What’s kept you […]
Categories:
Want to keep your top talent happily engaged and on board for the long term? Want to inspire all your employees to reach their full potential? It’s easy! All you have to do is show ’em that you […]
Categories:
“Just get ‘er done,” may have its place, but it’s not during training. When you train for speed (whether it’s waiting tables or making sales calls), you hinder understanding and quality. Always train for process (not only the […]
Categories:
A new survey finds just over half of the respondents have not gotten a bump in salary over the past 12 months, despite a tight labor market that’s making it harder for employers to find workers. On the other […]
Categories:
Want to keep your top talent happily engaged and on board for the long term? Want to inspire all your employees to reach their full potential? It’s easy! All you have to do is show ’em that you […]
Categories:
The sneaky thing about biases is that, for the most part, we’re unaware we hold them. To wit, “I am not prejudiced and I hate people who are.” One way this undermines your judgement in the hiring process […]
Categories:
Want to keep your top talent happily engaged and on board for the long term? Want to inspire all your employees to reach their full potential? It’s easy! All you have to do is show ’em that you […]
Categories:
Excerpt from Forbes Magazine… Your frontline employees often know what’s wrong in your company before you do. They can tell you what delights customers and what frustrates them and, perhaps more importantly, they can tell you “why.” They […]
Categories:
“In the past five years, what is something that has happened to you that you had absolutely no control over and how did you deal with it?” (While a person may not have any control over an event, they do […]