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You may want to try this idea from one of the frontline managers I’ve worked with… When she gets an applicant who is working elsewhere, she does a brief telephone screen first and, if she is still interested, […]
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I have referenced W. Edwards Deming and his two most famous quotes before: “The system always gives you 100% of what the system is designed to give you.” “Ninety-four percent of failures are due to systems, not people.” […]
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Re-recruiting outstanding employees who have left you is the best source of outstanding, new employees. Your workplace has most certainly changed (for the better, I hope) since many of them moved on and you may be able to use those changes to […]
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Poor performance is contagious. If you won’t deal with it, you will have to learn to live with it. (Luckily, the reverse is true too. Outstanding performers raise the bar for everyone.)
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Here is a great article about a carwash with over 200 employees and 37 locations that has become a great place to work. They don’t just give lip service to the value of their employees, they really walk […]
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What’s the one thing you could do today to improve your relationships?
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Although employed fulltime elsewhere, in his spare time, Henry is a graphic designer with expertise in YouTube and social media. Jerry is working part-time at a grocery store while getting a degree in accounting and will graduate at […]
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It is difficult to gain the trust and loyalty of both customers and employees and this is why the best way to build your business is to deliver those things that are perceived as being scarce. Whatever is […]
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What is the biggest thing standing in the way of your own self-development?
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(Based on a recent article written by Pat DiDomenico for Business Management Daily.) Put your players in the right positions, but don’t be afraid to shift them around. Play to your employees’ strengths, but recognize that shaking up […]