This is a question I’m always asked during the programs I do. I was asked again just yesterday so, it’s clear to me, the answer is worth repeating here…
The interview should last until you are 95% – 100% sure this is a person you want to hire — or don’t want to hire. Then, even when you feel sure about your decision, you should step back and challenge your thinking.
After all, the most important decision you ever make is who you allow in the doors to help you take care of your customers.
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