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Welcome to Humetrics

Where We Help You Build a Frontline That Builds Your Bottom Line

Recruiting, Selection, Retention
Recent Blog Posts & News

R-E-S-P-E-C-T...

May 22, 2015

♫♪♪♫ Find out what it means to me. ♫♪♪♫ I’m sure we could all agree that one key to keeping your STARS on board and motivated is “respect.” The trick to extending respect, h

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Why “I Liked Ike”

May 22, 2015

Why “I Liked Ike”

It’s probable you have a list of (or at least know) the reasons why your customers buy from you. It’s also probable you don’t have the same sort of list of why anyone should want to work for you

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If They’re Bettter Than You, Hire Them

May 22, 2015

Warren Buffet tells us: “It's better to hang out with people better than you. Pick out associates whose behavior is better than yours and you'll drift in that direction.” Seems to have worked well

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When You Set Expectations, Be Careful

May 22, 2015

I’m a longtime advocate of how important it is for employers to tell the absolute truth in the hiring process. When you tell promising applicants the difficult or unpleasant parts of the job up fron

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Surefire Formula for Success

May 22, 2015

While you probably do extensive recordkeeping to track how well your  team meets customer service standards and goals, I doubt you track how well you are doing when it comes to taking care of your in

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Keeper or Castoff?

May 22, 2015

Even if it’s not on paper or evidenced by performance reviews, you may subconsciously think of your people as A, B, or C-Players. I would like to suggest, however, that it would immeasurably improve

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Rethink Those 50¢ Raises

May 22, 2015

If working conditions or schedules are difficult, many new hires quit within the first two weeks. They find there's just no reason to put up with too much frustration or grief for the promise of a

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M. Kleiman Question 1

Uncommon Common Sense

Certified Speaking Professional Mel Kleiman shares the common sense questions you need to ask yourself before you hire anyone.
 
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M. Kleiman Question 2

M. Kleiman Question 3

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