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Welcome to Humetrics

Where We Help You Build a Frontline That Builds Your Bottom Line

Recruiting, Selection, Retention
Recent Blog Posts & News

Attitudes vs. Behaviors

August 22, 2014

You cannot change or control people’s attitudes, only their behaviors, so don’t make attitude the issue.* Instead identify the behaviors you want and make people accountable for compliance. Exa

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How to Ask Better Interview Questions

August 22, 2014

Often, it’s not about what you ask, but how. Here are three tips for improving the way you ask interview questions and the responses they elicit: (1) Be curious. Doing all the talking doesn’t m

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Everything they want to know, but are afraid to ask...

August 22, 2014

Do all your employees know: Your background and experience? At least enough personal information to show that you are human? (When it comes to working with people, it is all about relationship

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Employee Overboard! Would You Throw Him a Brick?

August 22, 2014

Humor me… Think of your organization as a ship in the midst of the perfect storm. If every person aboard, but you, were swept overboard by a rogue wave, who would you throw the life preservers to?

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The Power of Job Titles

August 22, 2014

The Power of Job Titles

Titles have power. Titles set expectations. Titles attract people and titles repel people. Titles affect not only the employee, but the customer. How much time do you spend figuring out what title

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Addendum: Retention Interviews

August 22, 2014

As I wrote last Friday, in my mind, exit interviews are analogous to closing the barn doors after the horses are out. If you want to keep your best people on-board and happy, how about getting togethe

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Exit Interviews: Too Little, Too Late

August 22, 2014

For the most part, exit interviews are useless. When you wait until they tell you they are leaving, the information you gain will do nothing to help you retain them because people who are leaving have

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Uncommon Common Sense

Certified Speaking Professional Mel Kleiman shares the common sense questions you need to ask yourself before you hire anyone.
 
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M. Kleiman Question 1

M. Kleiman Question 2

M. Kleiman Question 3