I recently read an article entitled: “85% Believe an Insightful Interview Question Is More Important Than the Application or Resume.” Sounds reasonable enough on the surface, but the suggested interview questions that followed were so commonplace that any prepared jobseeker would have canned answers at the ready, while others were worded so ineptly that they clearly spelled out the answer the interviewer […]
Do you know what you’ll say when one of your STAR* employees asks for a raise or are you going to be blindsided? Will you be able to grant their request or at least be able to tell them exactly what they need to do to earn one? (And if you can give them a […]
Systems are designed to achieve consistency and predictability and can range from simple, paper-and-pen checklists to complex software programs. Do you have the needed hiring systems in place to ensure you consistently hire STAR* employees? Where are your checklists when it comes to recruiting, screening, selecting, onboarding, and employee retention systems? And, most importantly, is […]
Why the applicant accepted or turned down your job offer? How the applicants feel about your hiring system and interview process? How many of the applicants who turned you down took another offer from someone else and why? If you don’t know, how are you ever going to improve your results? To get answers, you’ve got to ask […]
Whether you’re hiring a V.P. or a an entry-level clerk, never take your hiring decisions lightly. Both you and the job applicant expect certain results from your agreement to work together and you’re both most likely to get what you want if you spell the following out up front: What happens now? What, precisely, does […]
“Just get ‘er done,” may have its place, but it’s not during training. When you train for speed (whether it’s waiting tables or making sales calls), you hinder understanding and quality. Always train for process (not only the hows, but the whys as well) and, with experience, the speed will follow.