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by Mel Kleiman (60 pp.) – “Mel Kleiman’s new book, The 5 Firsts, is a MUST READ for every manager. So many books are focused on theory, but short on practical steps that can be implemented immediately and with little cost. Once again, Mel has hit the mark, providing an easy five step recipe to help new employees feel respected and valued from the moment they walk in the door.” —Monique Kahkonen, Director, Human Resources, Comfort Keepers