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I have referenced W. Edwards Deming and his two most famous quotes before: “The system always gives you 100% of what the system is designed to give you.” “Ninety-four percent of failures are due to systems, not people.” […]
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Here is a great article about a carwash with over 200 employees and 37 locations that has become a great place to work. They don’t just give lip service to the value of their employees, they really walk […]
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This is a question I’m always asked during the programs I do. I was asked again just yesterday so, it’s clear to me, the answer is worth repeating here… The interview should last until you are 95% – 100% sure […]
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Have someone else sit in on the interview as an observer because that person will be able to do a better job of listening and noticing body language and then be able to give you an invaluable second […]
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Although they are often used interchangeably, there is an important difference between responsibility and accountability. Responsibility is something you are given or that you assume. For example, while your employment makes you responsible for getting your job done, parents […]
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I recently read an article entitled: “85% Believe an Insightful Interview Question Is More Important Than the Application or Resume.” Sounds reasonable enough on the surface, but the suggested interview questions that followed were so commonplace that any prepared […]
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Systems are designed to achieve consistency and predictability and can range from simple, paper-and-pen checklists to complex software programs. Do you have the needed hiring systems in place to ensure you consistently hire STAR* employees? Where are your […]
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Why the applicant accepted or turned down your job offer? How the applicants feel about your hiring system and interview process? How many of the applicants who turned you down took another offer from someone else and why? If you don’t […]
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Whether you’re hiring a V.P. or a an entry-level clerk, never take your hiring decisions lightly. Both you and the job applicant expect certain results from your agreement to work together and you’re both most likely to get […]
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Used to be every employer preferred hiring for skills and/or experience; the thinking was one or both of these traits would help the new hire seamlessly fit into the new job. Today, however, in the wake of ceaseless technological […]