Performance reviews are a universally dreaded exercise. However, regular feedback is required to build an engaged and committed team.
Here’s a way to skip the forms and awkward conversations and simplify the process. Begin by asking yourself this one simple question: “Would I hire this person again?”
If the answer is “yes,” write down why. Are they dependable, and self-controlled? Are they focused at work? How can they improve? Share your answers with the employee. They’ll appreciate the feedback and be motivated to earn more positive reviews.
If the answer is “no,” ask yourself, why? Did you make a hiring mistake? If it was a poor hiring decision, you’ll first need to have an honest discussion with the employee about their future with you. Then, improve your hiring systems to avoid future mistaken hiring decisions.
If it wasn’t a hiring mistake, ask yourself, did I do everything possible to help this person succeed? Did they have the training, tools, and equipment needed to do their job? Did I provide the culture and leadership needed to motivate and inspire? If you didn’t provide them with what they needed, now you know what you need to do. Share what you’ve learned with the person and what you’re planning to do (like provide additional training). They’ll see that you want them to succeed and be more likely to improve.
How questions are all well and good if you’d like to find out about a person’s training and experience. For instance, “How did you learn to do that?” or “How would you go about doing this?”
However, if you’d like to learn more about how the applicant thinks and, therefore, whether or not the person is a good fit for the job, ask: “Why did you learn to do that?” and “Why would you do it that way?”
If your organization requires uniforms for its workforce, during the hiring process, it’s a good idea to ask: “Do you have any objections to wearing the required uniform?” and to then explain some of the benefits uniforms provide for the organization and its employees. For instance:
While reasons #2 – 5 are logical, solid reasons to sign on, the #1, most compelling reason doesn’t bode well for the employer because the new hire just needs a job, any job, and isn’t invested in the decision. So, the next time an hourly applicant accepts your job offer, you may save yourself some headaches down the road by saying: “That’s great. Please tell me why you decided to join us.”
If your website careers page isn’t delivering quality applicants, perhaps it’s time to revisit the message there. Too many careers pages are little more than boasts about the company’s history of successes and platitudes like “our people are our greatest assets.”
Because all of the really great people who want to work are already working and/or could work anywhere they want, it’s imperative to give these folks concrete, compelling reasons to apply.
A couple of corporations that do a good job of this are Costco and McDonalds.
Costco tells potential applicants the reasons to apply are:
How does your careers page measure up?