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Here’s how to bring out the least in your frontline, hourly employees: Don’t communicate Don’t empower Don’t recognize Don’t train Don’t treat with respect Don’t value their contributions Don’t relate

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If you don’t know the answer to this question, how can you possibly expect to get any better? If you sincerely want to improve or excel, you need to ask your boss, your coworkers, and your employees questions […]

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Here’s a synopsis of some proven communications basics to keep in mind — especially when your goal is to correct/improve behavior and/or cooperation:   Use “I” statements. (“I am concerned because…”) Use a question instead of a statement. […]

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The Restaurant Doctor,” Bill Marvin, suggests we explore the reasons we may think we need to fire someone because, in many cases, we could get to the root of the problem and correct it instead. I found the […]
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