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I have not spent a lot of time thinking about the Nike slogan over the years, but, as I was reading about its history, I was reminded that sometimes you really do need to “just do it.” Although it may […]
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Do not go into the hiring process looking for what you need, i.e., someone to fill a shift or do a particular job. Rather, go into it looking for what you want, i.e., someone who will add value […]
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In addition to our regular blog posts, we are adding a new feature on Wednesdays called “Just Questions; No Answers.” Our aim is to bring your attention to some of the important things that, in the busy course […]
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The Restaurant Doctor,” Bill Marvin, suggests we explore the reasons we may think we need to fire someone because, in many cases, we could get to the root of the problem and correct it instead. I found the […]
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I just read that some North American corporations are paying consultants $20,000 per hour to help them engage their millennial workforce. My first reaction was, “That’s ridiculous.” However, on second thought, I realized I have often given consulting […]
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I’ve been using this Sam Walton quote in my presentations for years: “The most important decision a manager makes every day is who is allowed in the doors to help take care of the customers.” It has occurred to me […]
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As I write this, it is 2:00 p.m. and I am sitting in the now closed section of a steakhouse restaurant eating a late lunch. And, right up my alley, I just got to watch the manager conduct an […]
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In addition to our regular blog posts, we are adding a new feature on Wednesdays called “Just Questions; No Answers.” Our aim is to bring your attention to some of the important things that, in the busy course […]
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I was in a board meeting when a Sales Manager was asked the cost to procure each new account. Her answer was: “It depends. Do you want the $15,000 answer or the $5 answer?” She went on to […]
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Negligent on-boarding may not provoke a lawsuit, but it sure can create problems. The fastest growing class of lawsuits in America today are those related to employment law. Within this category, the two fastest growing types of cases […]