If your organization is like most, you probably put your most senior, experienced people in charge of training all newbies. And this is probably just fine, but only if you are getting the results you want. If not, you might want to try the following ingenious approach…
An area manager for a nationwide employer found she got better results when she replaced her long-term, tenured trainers with people who had been on the job for about four to six months for these reasons:
- Newer trainers are better able to relate to the challenges new employees face.
- Newer trainers are still at the “consciously competent” stage. (See: http://en.wikipedia.org/wiki/Four_stages_of_competence.)
- Newer trainers convey a more positive image of the company.
- Newer trainers are still doing the things the way they were taught and do not talk about or show new employees shortcuts or workarounds.