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Last week, I met Michelle at an upscale resort hotel where she is working part-time as a server. This is her second job. For the last two years, her primary employer has been a family-style steak restaurant (high […]

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When it comes to getting potential employee referrals, use all of your connections — present employees, vendors, and customers. And don’t overlook your business and social networks. Go through your contact database and identify everyone who may know […]

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Many pollsters regularly measure and report on employee engagement. Gallup does so regularly. Their latest numbers show: “The slightly improved level of employee engagement that persisted in the U.S. workforce in 2015 continued in January. Nearly one-third of workers […]

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I get a quote from Paul Burke Associates daily. Most of them relate to business and a positive attitude. All are worthwhile reminders, but this one gave me a “lightbulb moment: “There is no future in any job. […]

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A while ago, I took my wife to a national restaurant chain for dinner because I would be speaking at their annual meeting in a couple of months. While the food was good and the service was great, […]

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When a new hire turns out to be an unsuitable match to the job, it’s often because the hiring manager did not have a clear idea of what it would really take to successfully fill the position. While […]

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I just read an article about a car lube center that used a stamp program to encourage repeat business. At first, they gave all new customers a card with eight places to put a stamp for each service […]

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Do you make it a practice to share financial information with your employees? Not that you need to copy them on your Profit and Loss statements, but if you don’t share some details, especially your actual profit margins, […]

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    According to Indeed.com, 65% of their clients who find work are back looking at online job boards within 90 days. This can only be because either: They quickly became completely disenchanted with their new employer or, […]

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Whenever you think you need to replace someone or add to staff, ask yourself these questions first: Why are we even doing this job? Could we outsource it or eliminate it all together? Could we do this job differently […]
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